♥Shipping Policy♥
♥Shipping Policy:
All orders are processed within 1 to 3 business days and shipped between 3 to 6 business days (excluding weekends and holidays). After receiving your order confirmation email with an order number attached. You will receive another email when your order has shipped and an email with the tracking number.
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Please note that if an order is stated as “delivered” by the delivery service and you haven't received your items, email us and we can contact the shipping provider. If the delivery service has confirmed to us that your package was delivered to the correct address, then it is out of our control. The same will apply for any package stated signed for.
All the candles are packaged with recyclable paper and organic packing peanuts that can be dissolved in water.
♥International Shipping:
Your order may be subjected to sales taxes which will be added to the total at checkout. Sales tax will be changed depending on the country or state in which you live.
Please note that all orders are priced in euros, your payment provider will convert your payment to your currency after paying for your order.
♥Domestic Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
♥How to check the status of your order:
When your order has been shipped, you will receive an email from us which will include a tracking number that you can use to check the progress of your order. Please allow 48 hours (please keep in mind the time difference) after you've received your order confirmation email for the tracking information to become available. If you haven't received your order within 3-6 working days of receiving your shipping confirmation email please email us at info@multiverseflame.com with your name and order number and we will look at the situation for you.