★Returns & refunds★
Multiverse Flame has a 3-day policy on all return and refunds, meaning that you have 3 days from the date your purchase was delivered to request a returns or refunds.
Please look at our return policy and follow the instructions in how to apply for a return.
To be eligible for a return you must have a receipt or proof of purchase, the product must be unused and in its original packaging. To start a return please email us at info@multiverseflame.com with photos and a reason for your return. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Products sent back to us without having requested a return will not be accepted.
★Lost/missing packages:
Please note that we are not responsible for handling your orders once they have been shipped. All orders are sent out to your country's postal service/courier. Please contact the postal service/courier and refer to your tracking number to learn more about your order status as we have no control over them. We are not liable for any lost or undelivered packages due to the actions of the postal services/couriers. A delivery signature may be required to accept select orders.
What you can do:
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Check if your neighbors/concierge/family member accepted the package on your behalf.
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Packages may be held up at your local post office/courier.
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Packages may be held up at your local customs border.
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Contact your local post office/courier to help you locate it or to make a claim.
If you have lost a package due to a postal/courier error, you are not entitled to a refund or a replacement.
★Refunds:
Refunds are based on the following:
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If the wrong product was shipped by Multiverse Flame,
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If the product was damaged during shipping (photographic evidence of damage must be provided to Multiverse Flame). Please note that while we take the upmost care in our packaging and shipping, we are not responible for any leakage of a perfume during transit. That is not eligible to be classified as a damaged product.
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If the order is cancelled prior to shipping,
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Refunds should be credited to the customer with 21 days of the refund being issued depending on the customers payment processor.
Refunds are reviewed on an individual base by Multiverse Flame with Multiverse Flame retaining the right to deny any refund.
★Damages & Defects:
Please look at your order when you receive it and contact us immediately if the product is damaged or if you have received the wrong item. If any of these happen, please email us at info@multiverseflame.com with photos for proof and your order number, then you will be eligible for either a refund or we will send you a replacement/the correct product.
★Returns:
Returns are based on the following:
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If the wrong product was shipped by Multiverse Flame,
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If the product was damaged during shipping (photographic evidence of damage must be provided to Multiverse Flame). Please note that while we take the upmost care in our packaging and shipping, we are not responible for any leakage of a perfume during transit. That is not eligible to be classified as a damaged product.
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Refunds should be credited to the customer within 21 days of the refund being issued depending on the customers payment processor.
If Multiverse Flame approves a return, Multiverse Flame will send a return label by email to the purchaser. The original box and packing must be used for all returns provided the original box is not damaged.
Multiverse Flame will provide a detailed description of how to do a return with the return label.
Return approvals are reviewed on an individual base by Multiverse Flame with Multiverse Flame retaining the right to deny any refund.
★Exceptions/non-returnable products:
We can not accept returns or refunds on orders with a discount code or a product on sale unless the product is damaged or it is an incorrect product.